Marketplace Apps
When off-the-shelf is not enough, we rapidly build marketplace apps that solve complex, platform-specific needs inside Freshservice, Halo, Zendesk and Ivanti.
- See it in
- Talk to us
- Built by
- Dataseti
- Works with
- Your ITSM platform
Every ITSM and CX platform has a gap: the workflow your team actually needs that the vendor never shipped. Marketplace apps fill that gap with small, focused extensions that live inside the platform your agents already use, so there is no new tool to learn and no second database to reconcile.
Dataseti builds them fast. Because we implement and optimize these platforms every day, we know their APIs, their data models and their limits, which means we can ship a working marketplace app in days, not quarters, and keep it supported as the platform evolves.
Who, what, why, when, where
- WhoBuilt by Dataseti consultants
- The same people who implement and optimize Freshservice, Halo, Zendesk and Ivanti every day build your app. They know the APIs, the data models and the limits, so nothing is learned on your dollar.
- WhatCustom marketplace apps
- Small, focused extensions that live inside the platform your agents already use. No new tool to learn, no second database to reconcile, no separate login to manage.
- WhyTo fill the gap off-the-shelf cannot
- Every platform has a workflow your team actually needs that the vendor never shipped. A marketplace app closes that gap without waiting on the vendor roadmap.
- WhenDelivered in days, not quarters
- Because we know the platforms, we ship a working app fast. You get a functional prototype to validate against your real process, then a production build shortly after.
- WhereInside the platform you already run
- The app runs where your agents already work, so adoption is immediate and the workflow sits next to the tickets, assets and conversations it supports.
Marketplace apps we could build for you
A starting list of the custom apps our consultants can design and ship inside the platforms you already run. If your need is not here, it is almost certainly still buildable — bring it to a free hour and we will scope it.
Freshservice
25 apps- 01Asset retirement workflow automation
- 02Bulk user onboarding app
- 03SLA breach predictor
- 04Custom approval escalation engine
- 05Warranty expiry notifier
- 06Vendor performance scorecard
- 07Contract renewal reminder bot
- 08CMDB relationship visualizer
- 09Ticket similarity merger
- 10Auto-assign by keyword router
- 11Knowledge article suggester
- 12Change calendar sync to Outlook
- 13Service catalog approval chain builder
- 14Recurring ticket generator
- 15Stock reorder automation
- 16Equipment loan tracker
- 17Software license compliance monitor
- 18CSAT survey trigger
- 19VIP ticket prioritizer
- 20Offboarding checklist automator
- 21Password reset self-service portal
- 22Mobile asset barcode scanner
- 23Procurement request approver
- 24Incident postmortem generator
- 25SLA pause for pending vendor
Halo
25 apps- 01Multi-tenant SLA manager
- 02PSA project billing integrator
- 03CRM lead-to-ticket converter
- 04Contract entitlement checker
- 05Engineer scheduling optimizer
- 06Recurring contract invoicer
- 07Asset disposal workflow
- 08Change advisory board portal
- 09Knowledge base versioning
- 10Customer portal customizer
- 11SLA credit calculator
- 12Ticket deflection bot
- 13Field service dispatch
- 14Quoting and estimation tool
- 15Timesheet approval
- 16Expense attachment capture
- 17Milestone billing trigger
- 18Service request catalog builder
- 19VIP customer routing
- 20Asset lifecycle cost report
- 21Problem correlation engine
- 22Preventive maintenance scheduler
- 23Spare parts inventory sync
- 24Engineer skill matcher
- 25Customer health scorecard
Zendesk
25 apps- 01CSAT trend analyzer
- 02Macro effectiveness reporter
- 03Ticket escalation predictor
- 04Multi-brand routing engine
- 05SLA countdown widget
- 06Agent workload balancer
- 07Knowledge deflection suggester
- 08Social mention responder
- 09WhatsApp channel bridge
- 10CSAT recovery workflow
- 11Churn risk flagger
- 12NPS survey trigger
- 13Agent coaching dashboard
- 14Ticket tag normalizer
- 15Merge suggestion engine
- 16Auto-close stale tickets
- 17VIP customer banner
- 18Sentiment trend alert
- 19First response time optimizer
- 20Channel volume forecaster
- 21Refund approval workflow
- 22Order status lookup app
- 23Return merchandise automator
- 24Agent performance scorecard
- 25Holiday response throttler
Ivanti
25 apps- 01HEAT Classic migration assistant
- 02Neurons self-healing playbook
- 03Endpoint compliance reporter
- 04Patch deployment scheduler
- 05Software license harvester
- 06Asset discovery reconciler
- 07Incident trend analyzer
- 08Service catalog modernizer
- 09Email-to-ticket parser
- 10Voice deflection IVR
- 11Mobile device enrollment
- 12BYOD policy enforcer
- 13Endpoint retirement workflow
- 14Hardware warranty tracker
- 15Vendor contract renewal bot
- 16CMDB import from discovery
- 17Change freeze calendar
- 18Problem ticket linker
- 19Knowledge article aging report
- 20SLA report generator
- 21Agent productivity dashboard
- 22Self-service password reset
- 23Asset tag printer
- 24Procurement approval chain
- 25Endpoint encryption verifier
See Marketplace Apps on your own data.
Book a free hour and we will walk through the product against your actual asset list, stockroom or enquiry volume — not a generic slide deck.