Dataseti product
Dataseti JET Pack
Reduce enquiries into your helpdesk and increase customer satisfaction across email, text and voice.
- See it in
- Guided walkthrough
- Built by
- Dataseti
- Works with
- Your ITSM platform
JET Pack is our automation layer for the routine questions that fill your queue: password resets, status checks, opening hours, order updates and the rest of the predictable volume.
It runs across email, text messaging and voice, and works alongside the ITSM platforms we implement — including Ivanti — so deflected enquiries still leave a clean audit trail.
What it does
- JET Pack Email — automatic acknowledgement and resolution by email
- JET Pack Text — status updates and two-way SMS with customers
- JET Pack Voice — call automation and deflection before an agent answers
- Deflection reporting so you can prove the impact on ticket volume
- Works with Ivanti and the other ITSM platforms we deliver
Guided walkthrough
See Dataseti JET Pack on your own data.
Book a free hour and we will walk through the product against your actual asset list, stockroom or enquiry volume — not a generic slide deck.